Customer Care



Contact Us

At CPL Retail Energy, we’re here to help. If you have questions regarding billing and payment, service requests, or are looking for energy-saving tips, feel free to explore our web site, including our comprehensive FAQ section, or contact us via any of the options listed below. We appreciate your business and will do our very best to get you the answers you need!

Email Us Email Us
Send us an email: customercare@CPLretailenergy.com

If your questions relates to your account, please provide account information such as the name on the account, CPL account number, the last 4 digits of the social security number, your phone number and the service address.
We’ll get back to you soon.
 
Mail Us Mail Us
Send via regular mail to

CPL Retail Energy
P.O. Box 180
Tulsa, OK 74101-0180
 
Call Us Call Us
Call Us: Toll-free 1-866-322-5563
Fax Us: Toll-free fax 1-800-666-8867
 
For Payments For Payments
Please make payable to CPL Retail Energy, and include your account number on your check.

Sent payments via Mail to:

CPL Retail Energy
PO Box 22136
Tulsa, OK 74121-2136

Click here to find a payment location near you.
Click here to find other convenient ways to make your payments

For transfer of service to a new address:
Please call us toll-free at 1-866-322-5563

For media inquiries, please contact:
Lisa Dornan
CPL Retail Energy
713.877.3925
Lisa.Dornan@CPLretailenergy.com

Report Power Outages 24/7
In the event of a power outage or emergency, please contact:

AEP
Toll-Free Phone
1-866-223-8508 (24 hours/day, 7 days/week)

High Bill?
Check out our Energy Saving Tips, and make the minor changes necessary to help you start saving today.